Whether you work with people in-person or on the phone, our trainings are designed to give you the practical skills you need to effectively help your clients in these stressful times.
Our trainings are geared for mental health and social service professionals, as well as others who regularly interact with the public in a helping way.
Crisis Clinic is a nationally recognized leader in mental health, crisis intervention and information and referral. Our training staff has the practical experience to help you be more effective when working with your clients.
Suicide Assessment & Intervention
Wednesday, May 22, 2013, 9:00 am – 12:30 pm
How do you determine if a client is suicidal and what can you do to help? In this training, you’ll learn how to recognize the warning signs of suicide and determine when someone is at risk. You’ll also get information about how to assess and find the appropriate resources needed to keep your clients safe. Cost: $75
Register now through Eventbrite!
Dealing With Difficult People
Wednesday, June 12, 2013, 9:00 am – 12:00 pm
Many organizations are committed to providing quality customer service and meeting the needs of their clients while treating them with dignity and respect. This can be a real challenge when faced with a negative person who knows how to push your buttons.
In this training, you will learn how to engage with difficult people more effectively by setting boundaries and identifying your own triggers. This training is suitable for anyone who regularly interacts with the public as part of their job including receptionists, administrative and customer service staff, as well as supervisors and managers. Cost: $75
Register now through Eventbrite!
The Art of Referral & Accessing Community Resources
Thursday, June 20, 2013, 9:00 am – 12:00 pm
There is an art to making referrals, especially at times when resources are scarce. In the first part of this training, you’ll learn interviewing techniques, ways to build rapport, and how to help clients advocate for themselves when seeking assistance.
The second part of this course focuses on quickly and efficiently locating resources using the tools of King County 2-1-1. We’ll show you the best way to navigate our online database, Community Resources Online, as well as how to make use of Resource Talk and Emergency Services Brochures. Better utilize the time you spend with your clients by learning how to apply these tools in concert with one another.
Cost: $75
Register now through Eventbrite!
*Please note: This training was previously advertised as including a free copy of the 2013 Where to Turn directory. This was advertised in error. Please accept our sincerest apologies for any inconvenience.