2-1-1 Community Resources Online

2-1-1 Community Resources Online (CRO) is the most up-to-date and comprehensive database of health and human services available for all of Washington State. The King County 2-1-1 section lists more than 5,000 services and 1,500 agencies. Using CRO is an efficient and effective way to find resources. Find services on CRO.

If you have difficulty finding the services you are looking for, call one of our Information & Referral Specialists at King County 2-1-1 for assistance. It is best to call us if your need relates to rent, move-in, utilities or legal assistance as we conduct a preliminary eligibility screening and can provide more help. Families seeking shelter or housing must call King County 2-1-1 to be screened for an assessment for the housing wait list.

Shelters | Food | Personal & Household Items | Health Care | Financial Information/Education | Financial Assistance | Employment | Legal Assistance | Mental Health | Substance Abuse


Overnight Shelters
Programs may include dormitory-style beds or mats on the floor, apartments or houses. Services at these shelters vary greatly, and may include meals, shower facilities, employment services, mental health and/or substance abuse treatment, support groups, domestic violence services, health care and guidance in making short- or long-range housing plans. The process for accessing shelter services varies from program to program. Most shelters that serve single adults are available only on a walk-in basis, while those that serve families require a telephone pre-screening by King County 2-1-1. Some programs limit the length of stay to one night, while others are able to accommodate residents for as long as several months. Some require sobriety or compliance with a case management program and others have minimal requirements. Most offer services for free, while some charge a nightly fee.

Severe Weather Shelters
These shelters only open up for a few days at a time during severe weather events.

Homeless Day Centers
Drop-in centers provide a place for homeless people to go during the day when the shelters are closed. Services may include laundry facilities, showers, hygiene supplies, telephone and computer access, case management and counseling.

Youth Shelters
Stays in youth shelters are short term, with emphasis on family reunification.

Domestic Violence Shelters
Emergency shelter for survivors of domestic violence and their children is provided in secure, confidential or semi-confidential locations. Some locations have services for male survivors of domestic violence.

Urban Campsites
Organized communities of homeless people that camp for short periods of time at host properties, usually churches.

Safe Parking
Programs that provide a safe and legal place for people to park overnight who are living in their cars, vans, or campers. Often provided in church parking lots, there is usually access to restrooms and/or showers.  Case management services are also often provided to the clients by the safe parking programs.

Winter Shelter brochure


Food Pantries/Food Banks
Food pantries (aka Food Banks) are often available through churches, and are similar to what one would imagine to be a small grocery store.  Most food pantries are “self-select”, meaning clients can pick from a variety of foods provided at the pantry.  Many food pantries serve specific zip codes, so it is recommended that first-time clients call beforehand to confirm eligibility.

Hot Meals
Programs offered by churches, restaurants and other organizations that provide meals in a central location for people who lack the resources needed to buy and prepare food.

Congregate Meals
Programs that provide hot meals on a regular basis for people who are elderly, adults with disabilities or other targeted populations who may be at risk for nutritional deficits without assistance and who can profit from an opportunity to socialize with others.

Sack Lunches/Dinners
Programs that provide lunch or dinner in a small bag for people who would not otherwise have a meal. The program may target homeless or low-income people or other specific groups.

Personal & Household Items

Programs that provide clothing for people who need it. Available items depend on what has been donated and is on hand at any given time.

Most often provided at food pantry baby cupboards, diaper supplies are often dependent on donations, so advance calls are recommended.

Household Goods
Many food banks also provide household items such as paper towels, dishes, silverware, appliances, bedding, small pieces of furniture, etc. Advance calls are recommended for item availability.

Health Care

Dental Care
Many community clinics offer dental services to individuals and families with low incomes. In addition, dental schools may accept clients who are willing to allow supervised students to perform dental procedures. Medicaid covers restorative and preventative dental services, resin partials and complete dentures, root canals, cavities, and routine checkups and cleanings, as well as emergency services.

Primary Care
Low-cost clinics accept most payment options, including Medicaid, Medicare and Take Charge, have sliding scale fees and do not turn away those unable to pay for primary care services. Those who arrive at the clinic needing specialty care services can receive a referral.

Teen Clinics
Provides confidential health care services to teens. Insurance is generally accepted, but teens are not turned away if unable to pay.

Financial Information/Education

Debt Management
Programs that provide assistance for individuals who are having difficulty meeting their financial obligations and, as a result, may be faced with bankruptcy or loss of their home or property.

Credit Counseling
Programs that provide assistance for people who want to improve their understanding of the consumer credit lending and collections systems, and maximize their skill in using credit.

Financial Assistance

Please call King County 2-1-1 for more information about financial assistance.


Job Seeking Skills
Programs that provide instruction for people who need to acquire the basic “soft skills” and tools that are required to successfully apply for and secure employment, and retain a position once they have been hired.

Job Training
Programs that offer apprenticeships, training through business practice  firms, classroom training, internships, on-the-job training, work experience or other formats for training that prepares people for specific types of employment.

Job Search
Programs that maintain listings of available employment opportunities and assign a staff member to help people who are searching for a position to choose and obtain the most suitable option.

Please call King County 2-1-1 for more information about legal assistance.

Mental Health

Crisis Hotlines
Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person’s safety and helping the person to take the next steps toward resolving the problem.

General Counseling Services
Service options available for people seeking individual, family, couples or group therapy. Counseling may focus on specific areas of distress and/or cultural need.

Teen Counseling
Counseling services addressing issues related to adolescence are offered, often in conjunction with other family counseling. Some services focus on teens at risk of, or already involved with, the juvenile justice system.

Support Groups
Mutual support groups whose members are people who share specific emotional, social or other mental health problems.

Substance Abuse

Outpatient Substance Abuse Treatment
Outpatient treatment allows the client to continue to live at home, and possibly work, while participating in chemical dependency treatment. Treatment components are generally tailored to the individual’s needs and include individual and group counseling sessions. Family groups, lectures, and introductions and referrals to mutual support groups and 12-step support groups, and continuing care (aftercare) may also be included as part of an outpatient treatment.

Alcohol and Drug Free Housing
Assists clients’ transition out of inpatient treatment or an alcohol- or drug-based lifestyle. Transitional  living residences and long-term housing programs offer clients a place to live while they work toward gainful employment, obtain occupational training or acquire necessary life skills. These facilities may offer outpatient counseling or other support services to help residents stay in recovery and maintain their sobriety.

Opiate Replacement Treatment
Methadone and Suboxone and/or Subutex therapy may be used in the treatment of primary opiate addiction. These opiate replacement medications are highly regulated by federal, state and local governments, and are dispensed to patients on a daily basis by a licensed methadone/suboxone clinic. Treatment includes counseling and medical monitoring in addition to medication.

Provides medical care and physician supervision for withdrawal from alcohol or other drugs.  Abrupt withdrawal from alcohol and/or other drugs may cause serious or even life-threatening symptoms that require specialized professional care.

King County 2-1-1 adheres to the Alliance of Information and Referral System’s (AIRS) standards for information and referral organizations. In order to structure information that is consistent, accessible and user-friendly, we collect the same type of information from every agency. All information in our database is classified according to the AIRS Taxonomy of Health and Human Services. Visit www.211taxonomy.org for more information.