Telephone Services

Trained staff and volunteers operate our telephone services with the goal of providing effective answers.

At Crisis Clinic, we respond to each of our callers with care and sensitivity.
We can communicate with callers in 155 languages through the interpretation assistance of Tele-Interpreters Language Service and with persons with hearing impairments through our TDD.

24-Hour Crisis Line
Are you, or someone you know, experiencing:
• Anxiety or loneliness?
• Family or relationship difficulties?
• Symptoms of mental illness?
• Loss of a job?
• Health concerns?
• Abuse?
• Thoughts of suicide?
• Alcohol or drug abuse?

The 24-Hour Crisis Line offers immediate help to people in emotional crisis. It is the third-oldest 24-hour crisis line in the nation and one of only four crisis intervention services in the State of Washington that has passed the rigorous accreditation standards of Contact USA, Inc. The 24-hour Crisis Line is a unique resource for family and friends of persons with mental illness or those considering suicide. We can help people determine if the behaviors they are observing warrant further professional consultation and link them with a suitable agency for help.

24-Hour Crisis Line staff is primarily comprised of volunteer phone workers. All volunteers complete over 55 hours of professional training before receiving any calls. They are skilled and caring phone workers who talk with callers about their concerns, help them sort through their feelings, explore coping strategies and make appropriate referrals for additional assistance. Our phone workers offer immediate, confidential assistance and are supervised by mental health professionals during each shift.

To reach the 24-Hour Crisis Line call:
206.461.3222
866.4CRISIS   Toll Free
206.461.3219  TDD

2-1-1 Community Information Line
Do you need local resources to help you:
• Pay the rent and feed your family?
• Care for a disabled loved one?
• See a low-cost mental health or chemical dependency counselor?
• Find in-home care services?
• Get home repair assistance?
• Find shelter for the night?
• Enroll in a computer class?
• Obtain family planning or healthcare services?
• Acquire legal and civil rights assistance?

Monday thru Friday  from 8:00 AM to 6:00 PM , the 2-1-1 Community Information Line (CIL)
provides expert information and referral assistance to people seeking help with community resources. Information and Referral Specialists help connect people with the services that will be most appropriate to their needs. Staff members are specially trained in the art of assessment and problem solving. They coach callers on presenting their situation and making the best use of resources they already have. The majority of callers are seeking housing, emergency shelter and other basic needs, such as food and clothing assistance. The 2-1-1 Community Information Line operates the Bed Bank which tracks openings at various shelters for women and families. This enables staff to direct callers to the shelter most suitable for them.

In addition, the 2-1-1 Community Information Line offers specialized information and assistance to people with disabilities and caregivers of adults 18 years and older with an illness or disability. This Web site has special information on locating Disability and Caregiver resources.

To reach the 2-1-1 Community Information Line call:
  2-1-1, or 206.461.3200
  800.621.4636 Toll Free
  206.461.3610 TDD

Teen Link
Are you a teen who:
• Has had your heart broken?
• Has difficulty getting along with your parents?
• Sometimes feels like an "outsider”?
• Wants to know where to hang out in the evenings?
• Has questions about pregnancy?
• Wants to talk about your anger and frustration?
• Is using drugs and/or alcohol?
• Needs to talk about school issues?
• Thinks about killing yourself?

Teen Link is a special program dedicated to the youth in our community. The purpose of Teen Link is to prevent teenage violence, suicide, drug and alcohol abuse, family and relationship problems, pregnancy, sexually transmitted diseases and depression by supporting and empowering youth to make healthy, self-respecting decisions on their own.

Teen Link operates a help line for youth every evening from 6:00-10:00 PM. Calls are answered by teen volunteers, ages 14 to 20, who have completed extensive training and are professionally supervised. The Teen Link help line provides youth with a confidential, safe place to vent anger, express fears and anxieties, and seek comfort and support. Our volunteers offer caring, skilled assistance to their peers, helping them talk through their concerns and explore their options.

Teen Link staff and volunteers also give youth suicide prevention presentations to middle school and high school students throughout Seattle and King County. Each year we speak to more than 5,000 youth, ages 12-19, about recognizing the signs of suicide and how to find help. It is our goal to spread the message that suicide is preventable!

To learn more, download our Teen Link brochure.
(Requires Acrobat Reader.  To download Acrobat Reader click here.)

Positions are now available for Teen Link Supervisor positions! - Click Here for more Info.

To reach the Teen Link help line call:
206.461.4922
866.TEENLINK  Toll Free
206.461.3219    TDD

Teen Link is excited and grateful to have local artist Reggie Watts, lead singer of Maktub, helping to promote our innovative program.  This fall you will hear Reggie on Puget Sound radio stations as the spokesman for a series of Teen Link public service announcements.  Thank you, Reggie! 
You can read more about his solo career at www.reggiewatts.com or his band at www.maktub.com.