Leadership

Kathleen Southwick, Executive Director
Kathleen has been the Executive Director of Crisis Clinic since 1998. She has led Crisis Clinic’s program expansion, including the development of King County 2-1-1 and its many specialty services, the Washington Recovery Help Line and In-patient Authorization service.  She was a founding member of the Washington Information Network 211, which brought 2-1-1 to Washington State. She serves on the Seattle-King County Public Health Department’s Vulnerable Populations Committee, the Committee to End Homelessness Interagency Council and the U.S. 211 Public Policy Committee. She has more than 25 years of experience in developing innovative health and social service programs in King County. She has a Master’s in Urban Planning from the University of Oregon.  ksouthwick@crisisclinic.org

Susan Gemmel, 2-1-1 Director, King County 2-1-1
Susan joined Crisis Clinic as the Community Information Line Supervisor in 2003 and took on the role of Director in 2005. She is responsible for the 2-1-1 call center and resource center departments. She led the transition to become the official 2-1-1 provider for King County as part of a statewide 2-1-1 network. She serves on the 211US Steering Committee, the 211US State Directors Task Group and the Aging & Disability Resource Network (ADRN) in King County.  Susan has over 10 years of experience in call center management and operations in both for-profit and non-profit organizations, and has a diverse professional background that includes training and customer service. She has a Master’s in Organizational Management from the University of Phoenix.  sgemmel@crisisclinic.org

Michael Reading, MS, NCC, LMHC, Director of Crisis Services
Michael has been the Director of Crisis Services since 2009. He is responsible for the oversight of crisis services that include the 24-Hour Crisis Line, the Washington Recovery Help Line, National Suicide Prevention Lifeline calls from King County, Crisis Chat program, Hospital Authorization Line for voluntary psychiatric admissions in King County, Survivors of Suicide Support Groups and Volunteer Services that support 180+ volunteers. Michael has more than 20 years experience working in the mental health field serving individuals who live with severe and persistent mental illness, and developmental disabilities, as well as wtith mentally ill offenders. Michael has a Master’s of Science Degree in Community Agency Counseling, is a National Certified Counselor and a Licensed Mental Health Counselor in Washington State.  mreading@crisisclinic.org

Coral Letnes, Business Manager
Coral has been with Crisis Clinic since 1983. As Business Manager, Coral oversees human resources, finance and compliance activities. Coral was instrumental in the development of Teen Link after her daughter, Audra, was murdered by an abusive boyfriend. Recognizing the isolation that teens experience, Coral advocated for a help line that could respond to teens that were in emotional distress. Thus, in 1996 Teen Link, a teen answered help line, was created and is dedicated to Audra’s memory.  cletnes@crisisclinic.org

Carrie McBride, Development and Community Relations Manager
Carrie joined Crisis Clinic in 2012. She oversees fund development, marketing and community outreach activities, including our website and social media. Previously, she worked in fundraising and communications for a local mental health agency, and spent time as an elected official while living in Michigan. She has a B.A. in Communications and Social Sciences from the University of Washington. cmcbride@crisisclinic.org

Ken Nunn, IT Manager
Ken joined Crisis Clinic in 2016 and is responsible for managing our hardware, software, and telephone systems. For over 15 years, he worked in IT Management for a global moving and logistics company. knunn@crisisclinic.org